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Help Center
Answers to what our customers ask us most.
Orders & Delivery
What are your delivery slots?
We deliver in three daily windows — 6–9 AM, 11 AM–2 PM, and 5–8 PM. Delivery speed depends on your area: Chennai Central and Anna Nagar typically arrive within 60–90 minutes, OMR & ECR around 4 hours, and Tambaram the next day. We don't harvest or deliver on Sundays — orders placed on Saturday or Sunday are harvested fresh and delivered Monday morning instead.
Is there a minimum order value?
Yes — the minimum order value is ₹600. Delivery is free on every order, since orders of ₹499 and above already qualify for free delivery.
Payments
What payment methods do you accept?
UPI, credit/debit cards and net banking via our secure payment partner, or Cash on Delivery.
How long do refunds take?
Approved refunds are typically credited within 2–3 business days to your original payment method. See our Return Policy for the full process.
Address & Location
Which areas do you deliver to?
We currently deliver across Chennai — including Chennai Central, Anna Nagar, OMR & ECR, and Tambaram. See our Delivery page for live coverage.
Can I change my delivery address after ordering?
Call or WhatsApp us right away — we can update it only before the order is packed for dispatch.
Returns & Quality
What if my order arrives damaged or wrong?
Contact us within 24 hours of delivery with your order number and, if possible, a photo — we’ll refund or replace it. Full details are on our Return Policy page.
How do I report an issue?
Reach us by phone or email with your order number — we respond within 2 hours during business hours.
Still need help?
Call or email us — we typically respond within 2 hours.