Return Policy

1. Our Promise

If you receive a product that is damaged, spoiled, or not as described, we will refund or replace it. Please report it within 24 hours of delivery.

2. Eligibility

Fresh produce is eligible for a refund or replacement if reported within 24 hours of delivery. Items marked "Non-Returnable" on the product page cannot be returned.

3. How to Report an Issue

Contact us by phone or email with your order number and, if possible, a photo of the issue. We aim to respond within 2 hours during business hours.

4. Refunds & Replacements

Approved refunds are credited within 2–3 business days to your original payment method. For Cash on Delivery orders, refunds are made by bank transfer or credited toward your next order. You may choose a replacement instead where available.

5. What Isn’t Covered

Products that have already been consumed or used, and incorrect items selected by the customer at checkout, are not eligible for return.

6. Contact Us

For any return-related query, call +91 89258 78327 or email info.thefarmersfactory@gmail.com.